A telco enhanced customer experience by 45% in 3 months

ACT Case study_Improving customer Experience

 

Overview

The operator was not satisfied with their current customer experience (CX) measuring capabilities. Subex ROC Insights team built a customer health index for each customer that gets updated monthly. Integrated sentiment analysis & topic modeling for various sites to track important trends daily. This resulted in a 45% increase in CX in 3 months.

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