---
title: How Subex helped cab aggregators to identify hotspots improving customer service?
description: Read the case study to know how Subex helps the cab aggregators identify hotspots improving customer service, driver satisfaction, and overall revenue.
---

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## African Cab Aggregator Deepens Usage by Identifying Customer Hotspots through Subex Insights

 

![Screenshot 2022-02-08 182541](https://info.subex.com/hs-fs/hubfs/Screenshot%202022-02-08%20182541.png?width=312&height=450&name=Screenshot%202022-02-08%20182541.png "Screenshot 2022-02-08 182541")

## What's in the Case Study?

Customer hotspots are areas within a locality where cab aggregators are more likely to find commuters, leading to shorter wait times, frequent trips, and quicker revenue. With cab aggregators having driver base number thousands and customer base numbering millions, it becomes difficult to serve every customer effectively. Read the case study to know how Subex helps the cab aggregators identify hotspots improving customer service, driver satisfaction, and overall revenue.

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