Business Assurance Global Benchmarking Survey

Technology Readiness for Assurance
and Compliance Index

Please enter your details in the fields below:

Amidst the AI revolution sweeping the telecom sector, there's a palpable focus on harnessing this technology to explore, unlock, and deliver the potential of AI/ML within the Revenue Assurance/Business Assurance realms.

Subex’s Business Assurance Global Benchmarking Survey 2023-24 underscores the imperative for telecoms to understand their global standing and prepare for future technological advancements. The survey offers a comprehensive examination of Revenue/Business Assurance expansion within organizations, technology readiness, and harvesting the benefits of AI/ML for tangible ROI. Benchmarking on a global scale plays a crucial role in pinpointing an organization's position within the telecom landscape, guiding strategic direction, and ensuring long-term success.

The survey covers details in areas such as:

  • Expansion of RA/BA functions within organizations
  • Global and regional benchmarks, including a Tech readiness score
  • Insights into organizational maturity, automation, and AI/ML capabilities
  • A design for Revenue/Business Assurance professionals, finance executives, and CXOs, offering relevant insights


Joann OBrien

Joann O'Brien
Vice President, Digital Ecosystems, TM Forum

Carlos Orange

Carlos Celaya
International Fraud and Revenue Assurance Manager, Orange Group

Aqeel Al Ali

Aqeel Al Ali
Senior Manager - Revenue Assurance and Fraud Management, Batelco

Chinyama Samukonga

Chinyama Samukonga
Senior Manager – Revenue Assurance, MTN Group Fintech


Nithin Gangadharan
Product Head -
Fraud Management, Subex