Why you should read this?
In any Revenue Assurance department, one of the key factors defining revenue leakage reporting and mitigation is the definition of proper Key Performance Indicators (KPI). Due to the dynamic nature of new products and services, it is becoming important for CSPs to update their existing KPIs. This point of view document entitled, “Effective KPI and Workflow Definitions”, discusses about the underlying factors which enable successful Key Performance Indicators (KPI) definition and how effective workflow is used in evolving KPIs ensuring efficiency.
Read the Point of View document here.
