From “Management” to “Assurance”: How Digitalization Is Transforming the Concept of Customer Experience
Who should read this?
Anyone who is:
- Managing telecom services and is looking to achieve enhanced customer experience.
- Network, Billing, and operation teams who are involved in assessing and mitigating various factors impacting the quality of customer experience
- One who is looking for digital transformation projects and is also improving the skills on different technology verticals
Here are the key takeaways from the point of view:
- Customer experience and digitalization
- Ways to Measure or Analyze Customer experience
- How Customer experience is transforming as Assurance from Management
- How can Subex help?