What's in the Point of view?

As telecom operators face mounting pressure to find new revenue streams amid fierce competition and shrinking margins, there is a growing emphasis on adopting AI/ML and automation within Revenue/Business Assurance (RA/BA). To measure this technological shift, Subex has introduced the 2023-24 Business Assurance Global Benchmarking Survey featuring the Technology Readiness for Assurance and Compliance Index (TRACI). This initiative assesses the operational readiness of telecom operators to manage risk, assurance, and compliance using advanced technologies. TRACI offers a standardized metric for evaluating the effectiveness of these technologies in adapting to the evolving demands of the industry.
The survey has garnered insights from over 200 industry professionals across 150 global telcos, with 82% being key decision-makers. It provides vital data on how telecom operators are positioned globally and their readiness to embrace future technological advancements.

Key Insights:

• The percentage of telcos that have transitioned from Revenue Assurance to Business Assurance.
  
• The impact of integrating AI/ML and automation on operational efficiency.
  
• The correlation between ROI satisfaction and the adoption of AI/ML, BA maturity, and technological readiness.
  
• Global scores on the Technology Readiness Index.