Enabling business to sustain and grow by improving customer experience and profitability
Register to watch our on-demand webinar to see what operators can do to overcome the uncertainties unfolded by the COVID-19.
Agenda:
Managing customer experience under the COVID-19 confinement regime
Overcoming declining customer engagement and core service revenues
An action plan for managing different focus areas such as revenue intelligence, product profitability, and customer satisfaction
How telecom operators can assist the government in the fight against COVID
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Speakers
Harsha Burly is a Director Data Science at Subex with over 12 years of experience of enabling CSPs with advanced analytics solutions to solve business problems with technical expertise with business acumen.
Harish currently serves as the Director, Analytics & Insights portfolio at Subex. He has 12+ year of experience in Marketing Operations, Customer Value Management, Optimizing Marketing performance, improving Customer Experience via data analytics, technology and platform.
Vignesh currently serves as the Delivery Manager, Analytics & Insights portfolio of Subex. He has 9+ years of experience in solving varied business problems across domain with the power of data & analytics. Passionate about driving consumption of analytics by business teams, have deployed multiple analytics driven tool to deliver automated insights & data driven recommendations.
