Technology Readiness for Assurance and Compliance Index:

Advancing Business Assurance Functions in Telecoms

The telecom sector is experiencing a profound digital transformation, propelled by the integration of AI/ML and automation technologies within Revenue/Business Assurance functions. Subex's 2023-24 Business Assurance Global Benchmarking Survey unveils the Technology Readiness for Assurance and Compliance Index (TRACI), which provides a structured framework for navigating technological adoption. The survey reveals pressing challenges within the industry: 60% of telecom operators have not shifted from Revenue Assurance to Business Assurance, and a significant 82% have not adopted AI/ML technologies, both groups reporting low ROI satisfaction. These and more such insights underscore the critical need for technological advancement in driving operational efficiency and revenue generation.

TRACI strategically supports operators by:

Evaluating the effectiveness of current automation and tools, facilitating a comprehensive assessment of the technology landscape.
Enhancing Business Assurance functions and integrating AI/ML operations to foster operational excellence.
Unlocking new revenue streams and ensuring sustained business growth through informed technological investments.

This framework not only addresses immediate operational challenges but also sets the stage for long-term success in a rapidly evolving digital landscape.