Tier-1 North American telecom operator faced challenges with revenue leakage and needed to improve their Revenue Assurance practices to enhance efficiency and streamline operations. Their objectives were to increase the effectiveness of Revenue Assurance, maximize internal resource utilization, deliver stronger ROI, and focus on strategic management goals. The operator was already using Subex’s Revenue Assurance solution and sought further support through Subex's Managed Services. Subex provided subject matter expertise, advanced analytics, and real-time reporting, allowing the operator to concentrate on new business areas while Subex managed operations. As a result, the collaboration led to significant impacts, including:

• Achieving a 400% ROI by enhancing automation and operational efficiency
• Reducing development efforts by 50%
• Increasing audit efficiency by 100%
• Creating over 30 valuable 360-degree view dashboards
• Achieving 100% operational excellence and SLA adherence
• Ensuring SOX compliance
• Preventing revenue leaks and maximizing margins

This successful engagement demonstrated the evolving Revenue Assurance and Managed Services model, where Subex's role extended beyond being just a software services provider to becoming a strategic business partner. This collaboration of strengths enabled the operator to explore new areas and launch profitable services while Subex provided support in their areas of expertise.